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“Originally, we wondered why in the world we would charge people a monthly fee for this? Now there’s absolutely no way we would give it away for free because it’s such a huge value.”
By working with Eaton, Elevate was able to clearly demonstrate the numerous benefits of a software service that maintains, monitors and manages power environments, thereby removing those responsibilities from a customer’s workload. The company credits Eaton’s Partner Development team for being instrumental in helping flush out the software’s merit in a manner that showcased the value to customers.
Elevate relies on the innovative software solution to remotely monitor, manage and control the devices throughout its customers’ networks. Because IPM provides all of the tools to oversee power equipment in both physical or virtual environments, the firm is able to assure system uptime and data integrity for clients.
“Power is a commodity now, and by having intelligence around that, it enables you to provide a better service in everything else you do.”
“If the power is dirty, we know about it. If a device needs to reboot, we send a signal for it to reboot remotely. A lot of those things customers never think about. But if someone else is able to manage it for them, all of a sudden there is real value to it.”
With the information gleaned from IPM, Elevate has proactively mitigated a variety of potential problems for customers, from tracing dramatic voltage fluctuations in one facility to bolstering productivity for another client whose location is vulnerable to early-morning outages. Most importantly, constantly monitoring the state of affairs on client networks has enabled the organization to resolve problems before a customer even knows there is an issue.
Not only is Elevate actively managing IPM service for numerous customers, but an estimated 60 percent of the organization’s client sites include UPSs that will need to be replaced within the next two years. The majority of UPSs that Elevate supplies to customers are Eaton 5 series, with clients occasionally requiring a 9 series model, as well as Eaton power distribution units (PDUs). Regardless of the network specifications, Eaton remains the choice for Elevate.
“We are able to say to our customers, ‘Wouldn’t it be nice to know if your power has gone out before your network goes down?' With IPM’s alerting and notifications, we are able to dispatch a field technician if power is lost to a facility in the middle of the night. So, when customers arrive at work the next morning, it is back on."
Learn how Eaton helps Elevate maintain uptime for its customers.
